# Refund and Return Policy
Thank you for shopping at MyPetCanvas (mypetcanvasshop.com). We are committed to providing you with the highest quality custom pet products. Because our items are personalized and custom-made to order, please review our refund and return policy below.
## 1. Damaged, Defective, or Incorrect Items (100% Guaranteed)
If your order arrives damaged, broken, has defective printing, or is not what you ordered, please contact us within 30 days of receiving the package.
- Please email us at **wux781456@gmail.com** with your order number and clear photos of the damaged/defective product.
- We will immediately arrange a **100% free replacement** or issue a **full refund** to your original payment method.
## 2. Order Cancellation & Modification
- Because custom products go into production quickly, cancellations or design modifications must be requested within **2 hours** of placing your order.
- After 2 hours, production may have started, and cancellations may not be accepted.
## 3. Non-Returnable Custom Items
- Due to the personalized nature of our products (custom pet photos/portraits), items cannot be returned or exchanged for reasons unrelated to quality issues (such as changing your mind or choosing the wrong size).
## 4. Refund Processing Time
- Once your refund is approved, it will be automatically processed, and a credit will be applied to your original payment method (Credit Card / PayPal) within **3 to 5 business days**.
## 5. Contact Us
If you have any questions regarding your order or our refund policy, please feel free to reach out to us:
- **Email**: wux781456@gmail.com
- **Store**: MyPetCanvas
- **Support Hours**: Monday - Friday, 9:00 AM - 6:00 PM (EST)