Privacy policy

Privacy Policy

Last updated: September 30, 2026

My Pet Canvas (mypetcanvasshop.com) operates this website and online store in order to provide you, the customer, with a personalized pet gift shopping experience (the "Services"). This website is powered by Shopify, which enables us to securely provide our services and process your transactions.

This Privacy Policy describes how My Pet Canvas collects, uses, and discloses your personal information when you visit, browse, or make a purchase from our store, or otherwise communicate with us. Please read this Privacy Policy carefully before using our website.

1. Personal Information We Collect
To fulfill your custom orders and provide customer support, we collect the following categories of personal information:
- Contact Information: Your full name, email address, phone number, billing address, and shipping address.
- Order & Payment Details: Transaction details, payment method confirmation, items purchased, and order history. (Note: All payment transactions are securely processed by encrypted third-party payment gateways such as Shopify Payments/PayPal; we do not store full credit card numbers on our servers).
- Custom Order Uploads (User-Submitted Pet Photos & Engraving Text): Photos of your pets, names, dates, or custom text that you upload or submit to customize your products (such as custom pet pillows and photo frames).
- Device & Usage Information: Information about your device, web browser, IP address, time zone, and how you interact with our website via cookies and log files.

2. How We Use Your Personal Information
We use your personal information strictly for legitimate business and fulfillment purposes:
- Order Fulfillment & Custom Production: To process your payments, prepare custom artwork based on your uploaded pet photos, manufacture your personalized items, and arrange shipping with tracking.
- Customer Support: To communicate with you regarding order confirmations, shipping updates, artwork previews, or respond to your inquiries.
- Fraud Prevention & Security: To screen orders for potential risk or fraudulent activity and protect the security of our store.
- Marketing & Updates: With your explicit consent, to send you promotional emails regarding new pet products or special discounts (you may opt out at any time).

3. Protection of Your Custom Artwork & Photos
We deeply respect the privacy of your pet photos and personal memories:
- Uploaded pet photos and customized artwork are used solely for creating, producing, and delivering your purchased custom items.
- We do NOT sell, rent, or publicly display your personal pet photos without your explicit prior permission.

4. Sharing & Disclosure of Personal Information
We only share your information with trusted third-party service providers who assist us in operating our business:
- Shopify: Our e-commerce platform provider. You can read more about how Shopify handles your personal information at https://privacy.shopify.com/en.
- Shipping & Logistics Carriers: To deliver your custom packages to your designated address.
- Payment Processors: To securely process your credit card and online payments.
- Legal Compliance: We may disclose information if required to comply with applicable laws, regulations, or valid legal requests.

5. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, remember cart contents, and analyze website traffic. You can adjust your browser settings to refuse cookies; however, some features of our website may not function properly without them.
We also recognize the Global Privacy Control (GPC) opt-out signal. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/.

6. Data Retention
We retain your personal information and custom order records only as long as necessary to fulfill the purposes outlined in this policy, satisfy legal/tax requirements, or resolve any potential disputes.

7. Children's Privacy
Our website and services are not directed to individuals under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately to have it deleted.

8. Your Privacy Rights
Depending on your jurisdiction (such as GDPR in Europe or state privacy laws in the U.S.), you may have the following rights regarding your personal data:
- Right to Access / Know: Request details on what personal data we hold about you.
- Right to Correct / Update: Request corrections to inaccurate information.
- Right to Delete: Request the deletion of your personal data, subject to legal retention obligations.
- Right to Opt-Out: Opt out of marketing communications or targeted advertising at any time.
To exercise any of these rights, please contact our customer support team using the contact details below.

9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory updates. We will post the updated policy on this page and update the "Last updated" date at the top.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Brand / Store Name: My Pet Canvas
• Official Website: mypetcanvasshop.com
• Customer Support Email: wux781456@gmail.com
• Phone Number: +54 11 5013-6522
• Business Address: Av. Regimiento de Patricios 1501, C1266 Ciudad Autónoma de Buenos Aires, Argentina
• Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
• Response Time: Within 24 hours