Refund policy

Refund and Return Policy

Thank you for shopping at My Pet Canvas (mypetcanvasshop.com). We take pride in creating high-quality, personalized custom pet products and are committed to ensuring a smooth, transparent shopping experience for all our customers.

1. 30-Day Guarantee for Damaged, Defective, or Incorrect Items
Because our items are custom-made, we want you to love your order. If your product arrives damaged, broken, has defective printing, or differs significantly from your approved custom design:
- Please contact our customer support team at wux781456@gmail.com within 30 days of delivery.
- Provide your order number, a brief description of the issue, and clear photos showing the damaged or defective area.
- Upon verification, we will immediately arrange a 100% free replacement or issue a full refund to your original payment method. You will not be required to return the damaged item.

2. Return Shipping Costs & Restocking Fees
- Defective / Damaged / Incorrect Items: We cover 100% of the replacement and return shipping costs. The customer pays $0.00.
- Restocking Fees: We do NOT charge any restocking fees ($0.00) under any circumstances.
- Customer Remorse / Change of Mind: Due to the personalized and custom nature of our products (each item is uniquely crafted based on your custom pet photo and specifications), items made according to your approved order details cannot be returned or refunded for non-quality reasons once produced.

3. Order Cancellations & Modifications
- If you need to make changes to your photo, shipping address, or wish to cancel your order, please email us within 24 hours of placing your order.
- After 24 hours, production and custom artwork preparation have officially started, and orders can no longer be canceled or modified.

4. Refund Process & Timeframe
- Once your refund is approved by our support team, the refund will be processed immediately.
- A credit will automatically be applied to your original method of payment (e.g., Credit Card, PayPal) within 5 to 7 business days, depending on your card issuer or bank processing time.
- If you have not received your refund after 7 business days, please check your bank account first, then contact your payment provider, and reach out to us at wux781456@gmail.com.

5. Contact Information
If you have any questions, concerns, or requests regarding our Return and Refund Policy, please feel free to reach out to us:
- Store Name: My Pet Canvas
- Customer Support Email: wux781456@gmail.com
- Business Address: Av. Regimiento de Patricios 1501, C1266 Ciudad Autónoma de Buenos Aires, Argentina
- Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
- Response Time: Within 24 hours